Local Pickup in the UK to EMA Warehouse

1. Pickup Service Options & Fees

(Limitations per box: Max 25kg, total dimensions ≦150cm, single side ≦70cm)

a. UPS Drop Off Service – Fee: HK$107

*Convenience: Locate your nearest service point via UPS.com. You control the timing and location.

*Process: Notify customer service and fill out the "Local Pickup Form."

*Payment: Top up the fee in your member account under "I want to pay."

*Labeling: We will provide a shipping label; please print and attach it to your box before dropping it off at the station.

*Forwarding: Once the package reaches our consolidation warehouse, follow the standard process to ship it to Taiwan.

*Guide: Refer to New User Instructions 1A and 1C.

b. UPS Collection (Home Pickup) – Fee: HK$155

*Convenience: No need to leave your house, though specific pickup times cannot be guaranteed.

*Process/Payment/Labeling: Same as the Drop Off service above.

*Forwarding: Once the package reaches the warehouse, follow the standard process to ship it to Taiwan.

**Guide: Refer to New User Instructions 1A and 1C.

2. Important Notes

a. Failed Pickup: If the UPS Collection is unsuccessful, please contact UPS UK at +44 (0) 3457 877 877 to reschedule.

*If UPS requests payment, inform them that this is a corporate account billed monthly.

*If the system shows a "Failed Collection Attempt" due to sender unavailability, a HK$50 fee will apply.

b.Local Loss Insurance:

*Value up to HK$7,500: Basic insurance fee of HK$150.

*Value over HK$7,500: Insurance fee is 2% of the total declared value.

3. Special Reminders

*Timing: UK pickup times are difficult to control. We do not accept same-day or time-specific requests and cannot guarantee punctuality. Drop Off is highly recommended for better control.

*Service Hours: No service/pickup on weekends or holidays (Local or Taiwan).

*Cut-off Time: Forms must be submitted before 16:00 (Taiwan Time).

*Packaging: Use sturdy cardboard boxes. Avoid soft bags (mailing bags) as they may be rejected or cause volumetric weight issues. Secure all straps, zippers, and loose parts with tape to ensure a flat, compact exterior.

4. Loss Prevention Requirements

a.One Label Per Box: Every single box must have its own shipping label.

b.Proof of Handover: Take a photo of the label/package when handing it to the driver or dropping it off.

c.Tracking: Ensure the tracking number is scanned into the UPS system on the spot and verify the "Picked Up" status online immediately.

d.Insurance: * We can apply for full-value insurance on your behalf. If a package is lost, we will handle the claim with UPS using your provided purchase proof. Compensation is subject to UPS's final decision.

*Funds will be transferred to the member within 3 working days of our warehouse receiving the payout.

*Uninsured Packages: If no insurance is purchased, our liability is limited to a maximum of HK$250 per box.

c.Third-party Pickup: If picking up from another consolidation company, standard pickup fees and processes apply.

5. Insurance Application Process

To apply for insurance, contact Line: @lgg6811g. You must provide:

a.Total Value: (in GBP £)

b.Invoices/Receipts: Receipts for every item or order screenshots showing the price (in GBP £).

c.Photos: 3 photos of the outer box (2 sides + 1 showing the attached shipping label). Files must be JPG, JPEG, or PNG.

d.Note: Compensation is for total loss only, based on UPS's judgment. Damaged items are not compensated; please ensure packaging is robust.

e.Scan Confirmation: You must confirm the driver scans the barcode into the system. If the status doesn't update, contact UPS UK at +44 (0) 3457 877 877.

f.Itemized List (English Only):

*Clothing: Brand, name, color, size, item number (e.g., Men's Polo pyjama set, size M, Navy Blue).

*Health/Beauty: Brand, name, specs (ml/g), container type (e.g., 5 Avon Sun Sunscreen, SPF 40, 300ml, yellow container).

*Books/Stationery: Brand, name, quantity, ISBN/Item number.

*Electronics: Brand, name, model, product ID, Serial Number.

*CRITICAL: Serial Numbers are mandatory for electronics. No serial number = No compensation.