Hong Kong (HKK) Warehouse: Air Freight Consolidation & Shipping Instructions

1. Packaging, Consolidation, and Splitting

A. Logistics Points & Currency

*All [Logistics Points] are represented by symbols (refer to the image on the right).

*Current Exchange Rate:

1 HKD ≈ 3.80 - 4.20 Red Sea Logistics Points; 1 HKD ≈ 3.80 - 4.20 TWD.

*The rates configured in the system shall prevail.

B. Weight and Fee Specifications per Waybill

 Billing is calculated based on weight. Please note the following limits and fees:

1.Maximum Weight per Tracking Number: 55 LBs (25 kg)

2.Consolidation Weight Limit: 5 LBs (25 kg)

3.Single Item Restriction: Items exceeding 33 LBs (15 kg) cannot be consolidated and must be shipped individually.

4.Consolidation (Combining Boxes):

*Free Consolidation: Up to 8 boxes.

*Maximum Consolidation Limit: 10 boxes.

*Excess Fee: 20.00 (per box) for each box beyond the free limit.

5.Splitting (Dividing Boxes):

*Free Splitting: 1 box.

*Maximum Splitting Limit: 25 boxes.

*Excess Fee: 40.00 (per box) for each box beyond the free limit.

 C. Standard Cargo Size & Weight Limits

1. Dimensional and Weight Restrictions

*Total Dimensions: The sum of the three sides (L + W + H) must be within 150 cm.

*Single Side Limit: No single side can exceed 90 cm.

*Weight Limit: Must be within 25 kg.

2. Volumetric Weight Discount Policy

We offer a generous "No Volumetric Fee" policy under specific conditions:

*If the Volumetric Weight is less than 4 times the Actual Weight, no volumetric fee is charged.

*If the Volumetric Weight exceeds 4 times the Actual Weight, fees will be applied to the portion that exceeds that 4x threshold.

3. "Original Box Shipping" Exception

*If you select the Original Box Shipping value-added service, the volumetric fee discount mentioned above does not apply. Charges will be based on standard rates.

4. Measurement and Compliance

*Inbound Measurement: Upon arrival at the warehouse, staff will only record the weight. They will not measure dimensions ($L \times W \times H$). If you need size information, please confirm it with your seller beforehand.

*Final Billing: The actual shipping fee is determined by the measurements taken at the time of outbound dispatch.

*Non-compliance: Packages that exceed the limits may incur extra fees, be proactively split into multiple boxes by the warehouse, be rejected, or be unable to ship (requiring a self-arranged return).

5. Volumetric Weight Calculation Formula

To calculate the volumetric weight of your package, use the following standard formula:

Length (cm) x Width (cm) x Height (cm) / 6000 = Volumetric Weight (kg)

 D. Extra Services: Oversized, Overwidth, & Overweight Cargo

Mandatory Pre-approval Notice

*You must proactively provide the weight and dimensions ($L \times W \times H$) to our customer service via Line: @lgg6811g. Items may only be sent to the warehouse after approval.

*Reminder: The warehouse reserves the right to demand a self-arranged return for any unauthorized oversized shipments.

Classification and Fees

Category	Size / Weight Criteria	Fee Structure
Type I	Sum of 3 sides: 151–180 cm Single side: $\le$ 90 cm	*Charged by the higher of actual vs. volumetric weight. *Single side > 120 cm: +HKD 38
Type II	Sum of 3 sides: 181–200 cm Single side: $\le$ 90 cm	*Charged by the higher of actual vs. volumetric weight. *Sum > 180 cm: +HKD 75 *Single side > 180 cm: +HKD 75 *Potential local delivery fee: +HKD 400 (Consult CS)
Type III	Actual weight per item: > 110 lbs (50 kg)	• Additional handling fee: +HKD 75
Type IV	Sum of 3 sides: 201–250 cm OR Single side: 121–160 cm	*Charged by the higher of actual vs. volumetric weight. *Oversize/Overwidth fees waived. *Fixed local handling fee: +HKD 400
Type V	Two sides both > 90 cm OR Single side > 180 cm OR Weight > 60 kg (132 LBs)	• High-priority oversized handling. See "Special Customs Requirements" below.

 

Special Customs & Handling Requirements

1.Individual Declaration: For Type IV and Type V, airlines may require individual customs export declarations.

2.Tax Policy: These categories are not eligible for tax-inclusive routes. Even if a "Frequent Buyer Tax-Inclusive" route is selected, the user is responsible for all customs duties.

3.Additional Export/Import Costs (If required by airline):

*Export Declaration: HKD 400

*Import Declaration: HKD 200

*Packaging Fee: HKD 200

*Airport Trucking: HKD 550

*Customs Inspection: HKD 500

*(Note: Shipping freight is calculated separately.)

*Documentation: Please provide formal declaration data, a Power of Attorney (Letter of Authorization), and a copy of your ID to customer service. For details, refer to Section H: Taiwan Import Customs.

 E. Shipping Fees, Weight Calculation, and Logistics Process

a. Shipping Options: Please visit our official website’s Homepage. Select your destination country to view the available transshipment methods and routes.

b. Billing Increments:

*Weights below the Initial Weight (minimum charge) will be billed at the full Initial Weight rate.

*For Additional Weight, any fraction of an increment will be rounded up and charged as a full increment according to the rate schedule.

c. Logistics & Scheduling: The transportation process and scheduling are subject to the arrangements of the local warehouse. In the event of delays, cancellations, or other uncertainties, updates will be provided based on the notifications received from local airlines and customs clearance companies.

d. Waybill Generation & Payment:

*Once a waybill is generated in the system, it constitutes your consent for the package to be dispatched to its destination.

*Overseas warehouse personnel reserve the right to determine whether to ship the package ahead of payment.

*Unpaid waybills must be settled either before or upon the shipment's arrival in Taiwan or the other destination country.

F. Earn High Reward Points to Offset Shipping or Shop

1. Member Rewards: All Red Sea members earn 1% reward points on every waybill issued.

2. VIP Perks: Upgrade to VIP Membership to earn up to 3% reward points.

3. Referral Program: Invite new members to join and enjoy two-way reward points (bonuses for both you and your friend).

4. Flexible Usage: There are no restrictions on how you use your points. They can be used to offset shipping costs or for purchases in our online mall. [Click here for detailed instructions]

G. Consolidation and Packaging Procedures

To minimize customs clearance issues, we reserve the right to open boxes and inspect goods for prohibited items or compliance with specific customs regulations.

Single Package Forwarding

1.Original Condition: If the seller's original packaging is complete and has no excess space to compress, we will not open the box. It will be shipped as-is, and you will enjoy the same volumetric weight discounts.

2.Downsizing/Repacking: If there is excessive empty space inside the box, we may trim the box or replace it entirely to prevent damage from items shifting. We recommend selecting our General Reinforcement value-added service for better protection.

3.Original Box Shipping Service: If you specifically choose the Original Box Shipping value-added service, the volumetric weight discount will be waived. Shipping will be charged based on the higher of the actual weight or volumetric weight.

Multi-Item Consolidation

1.Minimal Intervention: If packages from sellers are well-packed without extra space, we may not remove the original boxes. We might place them all into a larger outer carton or ship them in their original boxes. While this retains volumetric discounts, the total weight (and thus the fee) may increase due to the extra packaging.

2.Consolidation & Box Removal: We will consolidate items and remove original outer packaging as necessary. Once items are consolidated, we highly recommend our General Reinforcement service. Please note that using a sturdier, heavier outer carton may lead to a weight difference between the initial website estimate and the final billing weight.

3.Automatic Splitting: If the items intended for consolidation have significantly different dimensions, the warehouse will split them into multiple shipments without prior notice for safety and logistics reasons.

[IMPORTANT] The above procedures do not include a full quantity count or photography. If you require these services, please select the "Package Inspection"value-added service.

H. Import Duties and Taxes

a. Tax-Inclusive Route for Frequent Buyers If you select the Frequent Buyer Tax-Inclusive Route, and your shipment incurs import duties upon entering Taiwan, we will pay the full amount of the "Personal Frequent Buyer Tax" on your behalf at no extra charge.

*Important Note: This service is void if customs determines that the product description is incorrect or the declared value is falsified.

b. Detailed Definitions For a detailed explanation of the "Personal Frequent Buyer Tax," please refer to the supplementary chart at the bottom of this page.

c. Important Reminder for Third-Country Shipments For items that do not originate from the local overseas warehouse (i.e., cross-border imports into the warehouse that incur duties before they even reach us):

*You must provide the payment voucher.

*The duty amount must be topped up into your member account for deduction.

*Please consult your seller or the merchant for specific tax information regarding international shipping to our warehouse.

*(Excluding the UK and Japan—please inquire with customer service first regarding these regions.)

  I. Free Storage and Overdue Package Handling

a. Free Storage Period: A 25-day free storage period is provided, calculated from the date the package is checked into the warehouse until the date the waybill is generated.

b. Overdue Status: Any package remaining in our overseas or Taipei warehouses for more than 25 days is classified as an overdue package.

c. Overdue Fees: Starting from the 26th day, a storage fee of HKD 6 per package per day (for packages up to 25 kg) will be charged. The maximum additional storage period is 20 days, bringing the total storage limit to 45 days.

d. Automatic Abandonment: Packages stored for more than 45 days will be treated as abandoned. The warehouse reserves the right to discard these items, and no compensation claims will be accepted.

e. Retrieval Attempts: If you request a search for an overdue package, we will attempt to locate it but cannot guarantee success. A non-refundable labor fee of HKD 80 per package must be topped up to your account before the search begins.

f. Continuous Billing: Storage fees will continue to accumulate until the waybill is generated; no further discounts will be applied.

g. Right to Refuse Service: Warehouse personnel reserve the right to decline service requests for any package that has been overdue for more than 45 days.

  J. Inbound/Outbound Photography and Videography

a. Free Photo Service: The warehouse is progressively introducing free inbound and outbound package photography.

b. Photography Disclaimer: Inbound photography is not a mandatory task for the warehouse. If a photo is not taken or is blurry, the warehouse will not provide a retake.

c. Detailed Inspection: If you require comprehensive photos to verify the contents, you may apply for the "Package Inspection" service. This requires a pre-paid fee in your account. If the inspection confirms the package does not belong to you, the fee will be refunded.

d. Outbound Videography: Requests for outbound video verification are being phased in but may incur an additional fee.

*Video data is only retained for 14 days.

*Please note that this service is not standard for all consolidation warehouses, and we reserve the right to decline these requests.

Important: Loss Prevention & Special Deliveries

Regarding Local Supermarket, Community Store, and Online Platform Deliveries (Supermarket Delivery)

1.Service Commencement: Our consolidation services only begin after a package has been physically delivered to the warehouse, signed for, and entered into our system.

*If a local delivery is made during non-working hours (nights, early mornings, or holidays) and the courier leaves the package outside without a signature, we are not responsible for any subsequent loss.

*No compensation will be provided for such losses. In these cases, please contact the seller immediately to seek compensation or arrange for a redelivery.

2.Supermarket Delivery Handling:

*Packages from local supermarkets or community stores are accepted "as-is" based on warehouse receipt; no inspections will be performed.

*A handling/packaging fee of HKD 30 will be charged per order.

*Since these services primarily deliver to residential homes, their schedules are often unstable. Please ensure you specify delivery during our official working hours. We cannot provide service or guarantee receipt for deliveries attempted outside of these times.

Note: Food Items and Repacking Fees

If a shipment contains food items requiring splitting, or if a package arrives in a box that is damaged/unfit for transport:

*Repacking Fee (Materials + Labor):

1.Sum of 3 sides ≤ 90 cm: HKD 20.50

2.Sum of 3 sides 91–150 cm: HKD 41.00

Precautions:

1.Value-Added Services: Click ⮕ [Value-Added Services] for detailed instructions on inspections, reinforcement, etc.

2.Convenience Store Pickup Limits:

*Weight: Maximum 5 kg.

*Dimensions: Sum of 3 sides $\le$ 90 cm; single side $\le$ 45 cm.

3.Damaged Goods & Local Claims (Taipei TPE Warehouse):

*If your package arrives damaged, you must record a video of the unboxing and retain the original packaging.

*Please contact the local courier (e.g., Pelican Express, Kerry TJ, etc.) directly within 48 hours to file a claim.

*Compensation will be determined by the logistics company’s standards. Our warehouse does not act as an intermediary or proxy for filing local delivery claims.

4.Loss Compensation:

*Insured Packages: Compensated based on the insured amount.

*Uninsured Packages: If the entire package is lost, compensation is 2x the shipping fee.

*Local Delivery Loss: If lost during delivery within Taiwan, follow the process in point 5.

5.Handling Damages or Missing Items: If you discover damage or loss upon receipt, follow these steps:

a. Record an unboxing video, keep the original box, and take multiple photos of the product and the outer carton.

b. Contact the courier company (Pelican, Kerry TJ, etc.) directly for inspection and compensation. They will typically visit to inspect the item and compensate you based on their regulations.

c. Notify us so we can document the case for our records.

d. Please insist that the logistics company deals with you directly. Avoid letting them use us as a middleman for communication, as this will significantly delay your claim process.

6.Supermarket/Community Store Deliveries: Deliveries made to the overseas warehouse from local stores may incur packaging material fees. No inspection services are provided for these items.

7.Taiwan Outlying Islands: Shipments to outlying islands will incur additional fees, or you may choose to handle local transit yourself.

8.Dispatch Authority: Once a waybill is established, goods are shipped according to the designated route. The warehouse reserves the right to expedite shipping before payment is received; the user cannot demand compensation for such early dispatch.

Note: The creation of a waybill constitutes agreement to all the above terms and instructions.

Do I need to pay import duties? (Additional information)

*By issuing a waybill, you agree to the above terms.