Guide to Account Top-up & Payment
To ensure your shipments are processed without delay, please follow the instructions below to top up your member account. We recommend pre-funding your account to allow the system to automatically deduct shipping fees, avoiding delays caused by time zone differences.
I. How to Top Up?
*Operating Path: Log in to 【Red Sea International Logistics】 → Click 【I want to Pay】 → Click the Currency Icon you wish to use.
*Detailed Guide: Refer to Q&A Section J6 or follow the text below.
*Check Records: After topping up, go to 【My Messages】 → 【Top-up Records】 to verify your balance.
*Video Tutorial: Visit the "User Guide" on our official website → Section 2c. I want to Pay to watch the tutorial video.
II. Payment Methods & Instructions
We offer multiple payment options. "Auto Top-up" is highly recommended for 24/7 service.
|
Payment Category |
Method |
Processing Type |
Notes |
|
TWD (Taiwan) |
Rapid Top-up (Bank/ATM) |
Automatic |
Highly Recommended! 24/7 service. Funds arrive in 3–5 mins. No manual verification needed. |
|
TWD (Taiwan) |
Bank Transfer / Counter |
Manual |
After transfer, you must fill in the last 5 digits of your account and the amount. |
|
TWD (Taiwan) |
Bank Transfer / Counter Taiwan Export Parcel Payment - YuKe - Online Banking or In-Person Payment |
Manual |
After transfer, you must fill in the last 5 digits of your account and the amount. |
|
TWD (Taiwan) |
Rapid Top-up (Bank/ATM) Taiwan Export Parcel Payment - YuKe - Online Banking or In-Person Payment |
Automatic |
Highly Recommended! 24/7 service. Funds arrive in 3–5 mins. No manual verification needed. |
|
USD (USA) |
Zelle |
Manual |
Zero Fee. Please fill in your account info and amount in the system after transfer. |
|
RMB (China) |
WeChat Pay |
Manual |
Enter the top-up amount after payment; our team will verify it periodically. |
|
Other Currencies |
HKD (FPS), MYR, THB, AUD |
Manual |
Supports local bank transfers, ATM, and E-wallets (e.g., TnGO). |
|
Global Currencies |
CAD, GBP, EUR, JPY, KRW |
Manual |
Check the exchange rate in 【I want to Pay】 and notify customer service after payment. |
III. Important Reminders
*Avoid Delays: The system automatically deducts shipping fees before dispatch. Please ensure your balance is sufficient to avoid delays caused by insufficient funds or manual verification wait times.
*Manual Entry Required: Except for "Rapid Top-up," you must manually enter your "Account Info & Amount" in the system after transfer. Our accounting team will verify and credit your account during office hours.
*Office Hours: Manual verification is conducted Monday to Friday, 10:00 AM – 5:00 PM.
*Balance Rollover: Any remaining balance will stay in your account and can be used for your next shipment.
*Invoices/Receipts: You can download and print receipts from the 【Waybill Tracking】 section.