For standard shipping rates at our international warehouses, please refer to the "Select Country" section on our Homepage. The following details serve as supplementary information regarding specific service scenarios.

I. Pre-Storage Services (Before Package Arrival)

1. Contacting Sellers Regarding Package Status

Requires pre-payment/top-up. Base fee: HK$37.5 + Phone charges.

*Service: Calling sellers or delivery drivers on your behalf.

*Requirement: Client must provide detailed purchase and personal information.

*Scope: Limited to task execution and relaying messages.

*Exclusions: No email communication services provided.

*Limits: Maximum of 3 call attempts (regardless of whether the call is answered).

*Note: Phone charges vary by country (usually billed by second/minute). No external billing proof can be provided; warehouse records shall prevail.

2. Package Retrieval (Old Warehouse or Post Office)

If you accidentally ship to our old warehouse address or a post office, retrieval assistance is required.

*Fees: Non-refundable regardless of whether the package is successfully retrieved. Please top up in advance.

*Scope: Staff will visit the old warehouse to inquire with personnel (or new tenants) or check the entrance for packages/courier notices. Photo proof of the visit will be provided.

*Result: Packages found will be checked into the current system; you will be notified if the package is not found.

*Exception: US West (BOM) Warehouse. New tenants at the old location refuse to cooperate. Please contact the seller directly to resolve shipping errors.

Retrieval Fees (Per Package)

3. Free Storage & Overdue Policies

*Free Storage: 25 days (calculated from the day of warehouse entry to the day the waybill is generated).

*Overdue Status: Packages remaining in overseas or Taipei warehouses after 25 days.

*Overdue Fees: Starting from day 26, HK$1.3 per kg/lb per day per package (Hong Kong: NT$25).

*Maximum Storage: 20 days (Total hold time: 45 days).

*Disposal: Packages stored over 45 days will be treated as abandoned and discarded. No compensation claims will be accepted.

II. Additional Fees for Taiwan Outlying Islands

Limits: Sum of L+W+H ≤ 150cm; Single item weight ≤ 20kg.

*< 5kg: NT$100

*5 – 10kg: NT$125

*10 – 15kg: NT$150

*15 – 20kg: NT$180

III. Post-Arrival Services (In-Warehouse)

1. Arrival Photography (Currently Free)

a. Availability: This service is not guaranteed for all packages. If a photo was not taken upon arrival, we will not provide one later.

b. Quality: If the external photo is unclear or incomplete, we will not provide a retake.

c. Detailed Photos: For clear images of the actual contents, please select the "Inspect Goods" service.

2. Dimensional Measurement Fees (L x W x H)

a. USA, Canada: HK$7.5  per package.

b. Malaysia, Thailand, Hong Kong, Taiwan, Mainland China: HK$5    per package.

c. Australia, Japan, Korea: HK$7.5  per package.

d. United Kingdom: HK$7.5  per package.

5. Deliveries from Local Supermarkets or Community Stores

a. Surcharge: An additional HK$30  per item will be charged for outer boxing and packing.

b. Delivery Disclaimer: Since these stores focus on local residential delivery, they often lack tracking numbers and have unstable delivery times (often arriving late at night or outside our business hours). It is the client's responsibility to ensure the seller delivers within our service windows.

c. Protection: We recommend choosing "Inspect Goods" and either "Standard Reinforcement" or "Item-by-Item Reinforcement" to protect your items.

IV. Waybill Generation to Departure

1.Modifying/Canceling Generated Waybills

a.Japan/Korea Warehouse: No changes accepted once generated.

b.Status "Awaiting Packing": Free of charge (success not guaranteed).

c.Status "Pre-screened" or "Packing":

*NT$150 Fee: MY, TH, HK, TW, China, Korea.

*NT$300 Fee: USA, Canada, UK, Australia.

2.Reasons why a waybill may be split into multiple shipments during packing:

a. Exceeding Limits: The items exceed the consolidation warehouse's limits for quantity, dimensions, weight, or total value, making it impossible to merge them into a single shipment.

b. Operational Factors: Decisions made by on-site staff based on available packing materials, shipping safety, and packing efficiency.

c. Regulatory Compliance: Adherence to government import/export regulations regarding weight, size, quantity, and other restricted categories.

d. Customer Action: The sender or recipient may consult customer service to request a rearrangement; otherwise, the shipment will be processed and dispatched as currently split.