【Consolidation Warehouse Value-Added Services】

Note: The table below details the services available at each warehouse. All prices are calculated in Hong Kong Dollars (HKD).

Consolidation / Splitting

Each warehouse offers a promotional allowance of free packages. Additional fees will apply once the number of packages exceeds this allowance.

Currency & Point Conversion Rate

*Red Sea Logistics Points: Currently, 1 HKD is approximately equal to 3.80 – 4.20 Red Sea Logistics Points.

*New Taiwan Dollar (TWD): Currently, 1 HKD is approximately equal to NT$3.80 – NT$4.20.

Please note that all conversions are subject to the final settings in the system.

1. Original Box Forwarding (1 Package)

【Shipped back in its original single box; no downsizing, no unpacking, no volumetric weight discounts.】

If you select this service, volumetric weight discounts do not apply. Shipping fees will be calculated based on whichever is higher: Actual Weight or Volumetric Weight.

1.Damaged Packaging: If the original outer box is visibly damaged or too thin (which may cause damage to the items inside), customer service must be notified and approve it before the warehouse will replace the box or add an extra protective outer layer.

2.Customs Inspections: The warehouse will open the box for inspection. If the items exceed customs regulations regarding quantity, weight, or value, the package must be split, and this Original Box Forwarding service will be automatically canceled.

3.Outer Box Reinforcement: If needed, please additionally select [Outer Box Reinforcement] (extra fees apply).

4.Internal Reinforcement: If needed, please additionally select [Simple Internal Reinforcement] (extra fees apply).

5.Volumetric Criteria: Volumetric weight rules and discounts are determined by the specific shipping line of the consolidation warehouse. Oversized items may incur additional weight/volumetric charges.

6.Damage Liability: Damage sustained during transit—regardless of whether reinforcement was applied—is not eligible for compensation.

7.Waiver: If this service is not selected, customers cannot demand extra compensation or the return of the original packaging.

8.FAQ Reference: Please refer to Q&A: C17. Can you help ship my parcel back in its original box?

2. Original Box Consolidation (2+ Packages)

【Multiple original boxes retained without unpacking/downsizing, consolidated into 1 large protective outer box. From HKD 30.0 up.】

(Note: If you want the warehouse to actively unpack and downsize items to save weight/space, do NOT choose this option. Standard downsizing is free.)

If you select this service, volumetric weight discounts do not apply. Shipping fees will be calculated based on whichever is higher: Actual Weight or Volumetric Weight.

1.No Volumetric Discounts: Billed strictly by the higher of actual weight or volumetric weight.

2.Unused Space: We do not guarantee the large outer box will be filled perfectly. Any empty/unused space inside the outer box will still be included in the volumetric calculation.

3.Size & Weight Limits: The consolidated package must be within 160 cm (total of 3 sides: L+W+H) and under 23 kg (50 lbs).

*Oversize fee: +1.0 per extra 1 cm (+1.30 per extra 1 inch).

4.Alternative Packaging: If original boxes are too large and no suitable outer cardboard box is available, the warehouse may use sacks or heavy-duty tape to bind them together. No extra reinforcement will be provided in this case.

5.Outer Box Reinforcement: If needed, please additionally select [Outer Box Reinforcement] (extra fees apply).

6.Internal Reinforcement: If needed, please select [Item-by-Item Reinforcement]. It is not recommended to use [Simple Internal Reinforcement] here, as downsizing after reinforcement can cause errors. (Extra fees apply).

7.Service Failure: If this service is not performed, this specific fee will be refunded in full. No other compensation will be granted.

8.No Changes After Packing: Once the parcel is packed, no refunds are given. Any requests to revert the package to its original state or make alterations will incur additional fees.

9.Volumetric Risk: Perfect-fit outer boxes are not guaranteed. If a downsized outer box still has remaining empty space, you may still be charged volumetric fees.

10.Weight Increase: Adding an outer box increases the actual weight, but it will still enjoy the volumetric privileges defined by that warehouse's specific shipping route.

11.Warehouse Rights: For multi-box consolidations that results in overweight or oversized items, the warehouse reserves the right to cancel the consolidation and will notify the customer.

12.FAQ Reference: Please refer to Q&A: C17. Can you help ship my parcel back in its original box?

3. Outer Box Reinforcement

【Base Fee: HKD 30.0 per box】

1.Size Limits: The base fee applies to boxes where the sum of 3 sides (L+W+H) is within 90 cm after packing.

*Exceeding 90 cm: +1.0 per extra 1 cm (or +1.0 per 1 inch).

*Hong Kong Route: +1.0 per extra 1 cm exceeding 90 cm.

2.Standard Workflow:

a. The exterior of the box will be wrapped with 1 layer of thick bubble wrap, 3 layers of thin bubble wrap, or other protective materials. (The definition of thick/thin wrap is subject to local warehouse standards; actual weight will increase).

b. The warehouse will inspect the outer box and notify you if there is any existing damage.

c. If combined with "Original Box Forwarding", the box will not be downsized or unpacked.

d. Standard single-box and multi-box consolidations will normally be downsized. While minor internal reinforcement may be added, it is not guaranteed. Internal item damage is not eligible for compensation.

3.Oversized Packages: If the sum of the 3 sides exceeds 150 cm, a custom quote is required. Please contact customer service via Line: @lgg6811g.

4.Fragile & Liquid Exemptions: Glass, ceramics, pottery, fragile items, food, liquids, and cosmetics/skincare (including usable items with existing leaks or packaging damage) are not eligible for compensation if damaged during transit.

*Please refer to Q&A: C19. I'm worried my package isn't sturdy enough. Can you reinforce the packaging?

4. Simple Internal Reinforcement

【Base Fee: HKD 30.0 per box】

*The base fee applies to boxes where the sum of 3 sides (L+W+H) is within 90 cm after packing.

*Exceeding 90 cm: +1.0 logistics point per extra 1 cm (or +1.0 per 1 inch).

1.Variability: Due to internal gaps and whether the box is downsized, results vary, and package weight will increase.

2.Seller Packaging: If the original seller packaged the item exceptionally well, this paid reinforcement service may not be necessary.

3.Standard Workflow: The warehouse will minimize empty space inside the box and add anti-crush/cushioning materials to the top and bottom.

4.Liability Disclaimer: We do not guarantee item integrity during transit. Crushed retail boxes (if too soft), glass, ceramics, pottery, fragile goods, food, liquids, and cosmetics (including usable items with minor leaks or outer packaging damage) are strictly ineligible for compensation.

5. Waterproof Outer Wrapping

1.Pricing: From HKD 7.50 per waybill/shipping order, calculated based on the sum of the 3 sides: 1 cm = 1.0 point (1 inch = 1.0 point).

2.Force Majeure Disclaimer: While our staff applies waterproof measures, if the package is exposed to torrential rain while awaiting customs clearance or airline handling and water leaks in, no compensation will be provided for damaged items.

3.Service Failure: If the service is not performed, the charged logistics points will be refunded. If the items are damaged as a result of the service omission, compensation will only be given in the form of base logistics points, not cash. No other refunds or compensation will be provided.

*Please refer to Q&A: C18. How can I prevent rain from wetting my package and damaging the goods?

6. Item-by-Item Reinforcement (Partial option available)

This service is ideal for fragile items or packages containing a large number of small items. Oversized items require a custom quote.

Pricing Structure

Terms & Workflow

1.Instruction Process:

a. Inform Line customer service of the specific Item Name(s) and Quantity (providing product images is highly recommended).

b. Provide your generated Waybill Number and the Courier Tracking Number.

c. Final reinforcement fees may need to be quoted after the warehouse receives the goods.

2.Common Items: Feel free to consult customer service beforehand regarding items like action figures/collectibles, mugs, cosmetics, candles in glass jars, porcelain cups/plates, health supplements, fragile items, car parts, etc.

3.Inquiries: Please provide the online product link, images, dimensions (L×W×H), and material to speed up the quoting process. Final charges are based on the actual physical item.

4.Partial Reinforcement: If you only need a portion of your items reinforced individually, you must notify Line customer service in advance to get warehouse approval.

*If the package is already packed before you notify us, no refunds can be requested. Reverting the package to its original state will incur an identical fee. Reverting to original packaging is not available for consolidated waybills.

5.Damage Liability: Damage during transit is not eligible for compensation; however, the manual reinforcement fee for that specific item will be refunded.

6.Service Omission: If the service is omitted, the manual reinforcement fee will be refunded. No compensation will be given for any resulting item damage.

*Please refer to Q&A: C19. I'm worried my package isn't sturdy enough. Can you reinforce the packaging?

7. Basic Inspection & Quantity Counting

【Fee: HKD 7.50 for the 1st item, +HKD 1.0 for each additional item】

1.Item Declaration: To count items marked with an [X] on the waybill, you must fill out the multiple item names in both Chinese and the original product language.

2.Incomplete Information: If details are filled out incorrectly, the warehouse reserves the right to refuse service and charge an unpacking fee of HKD 7.50.

*An additional labor fee of HKD 7.50 will be charged for each item name [X] that is incorrectly filled.

3.Scope of Service: We count strictly based on your original declaration and quantity. The warehouse will not modify information, unwrap retail packaging, or take photos.

4.Discrepancy Notification: Fees are calculated based on the quantity counted by the warehouse. If a discrepancy is found, an email notification will be sent to you.

5.Service Failure: If item names are filled out correctly in Chinese/original language but the warehouse fails to perform the count, this fee will be refunded.

6.Liability Disclaimer: This service does not cover any compensation for missing components or damage discovered after you receive the package.

8. Shoe Box Disposal

【Free Service — Shoe boxes will not be retained】

1.Billing Adjustments: If the warehouse misses the instruction and fails to discard the shoe box, no logistics points will be refunded. However, if you were charged a volumetric fee because of the box, that volumetric fee portion will be refunded.

2.Other Box Removals: To remove outer packaging for other types of items (fees may apply), please contact customer service via Line: @lgg6811g for a quote.

*Please refer to Q&A: C16. Can you help remove and discard the shoe boxes?

9. Full Product Inspection (Photo Verification)

How to Apply: Please fill out your request in the system under "I Want an Inspection".

【Base Fee: HKD 37.50 (Billed based on the number of photos taken)】

1.Included Photos: Includes a photo of the outer box along with the logistics shipping label.

2.Unboxing Photos: Includes an open-box photo showing the internal packing layout.

3.Group Photo: All items will be taken out for a collective group photo (clarity is not guaranteed).

4.Basic Surface Inspection: A general surface check will be performed. If severe damage is found, you will be notified. However, we do not check for cosmetic wear/tear, color differences, minor sizing issues, minor flaws, item authenticity, or perform power-on tests. Your judgment must be based entirely on the provided photos.

5.Special Photo Requests: For specific requirements, you can request additional photos. Please clearly specify the focus of the photo. Each photo can only focus on 1 specific detail. Additional photos are charged at HKD 15.0 per photo.

6.No Modifications/Refunds: Once payment is completed, the inspection details cannot be changed. This fee covers warehouse labor; once photos are taken, no refunds can be issued.

7.Delay Clause: If the inspection is not completed after 7 working days, you may request a refund of the inspection fee. No other compensation can be claimed.

8.Damaged Arrivals: If the warehouse notices a package arrived broken or opened during initial check-in, they may take an exterior photo to notify you. To see the detailed contents, you must purchase the "I Want an Inspection" service.

*Please refer to Q&A: C14. Do you help count or check parcel items?

10. Check-in Photo

【Free Service — For detailed photos of contents, please choose "Full Product Inspection"】

1.Availability: This service is not guaranteed at every consolidation warehouse.

2.Quality Disclaimer: If the exterior package photo is blurry or incomplete, it will not be retaken.

3.No Retakes: Packages that were missed during the check-in photo process will not be photographed again.

11. Storage Fees & Returns

Storage Fees

*Free Storage: We offer a 25-day free storage period.

*Overdue Fees: Starting from the 26th day, storage fees will accumulate daily as follows:

*Abandonment Policy: Parcels left unclaimed for 45 days will be treated as abandoned and disposed of.

Return Processing Fees

How to Apply: Please fill out your request in the system under "I Want a Return".

1.Warehouse Processing Fees (Per Package):

*USA, Canada: HKD 75.0

*Malaysia, Thailand, Hong Kong, Taiwan: HKD 25.0

*Japan: HKD 75.0

*UK: HKD 100.0

2.Domestic Shipping: If you do not provide a prepaid return shipping label from the seller, local domestic delivery fees will be charged. Please fill out the seller's detailed return address in the system.

3.Alternative Return Addresses: If the package is being returned to an address other than the original seller's shipping address, you must provide customer service with:

a. A screenshot of the original purchase receipt.

b. A screenshot of the payment proof (including sender and recipient account details).

*(Note: This is not required if returning to the original seller).

4.Completion & Liability: Once the warehouse dispatches the package according to your data and provides the tracking number, our service is considered completed. The member cannot claim compensation if the recipient fails to receive it, or if it arrives damaged. You may purchase optional Cargo Insurance at 2% of the total goods value.

P.S. The value-added services listed above cannot be canceled or deselected once the waybill/shipping order is generated.

*The generation of a waybill indicates that you have read and agreed to the above terms and conditions. If the warehouse fails to fulfill your requested value-added service, the specific service fee will be refunded in full, and no further compensation can be claimed.